Shared Services Centre Definition


Action taken under the Strategic Transformation Plan materialized in the creation of a support structure for Business Units, to carry out operations and assign field technicians, enabling more efficient management of human, technical and material resources. Internalization of subcontracted activity (35%) for a total of up to 80%, EBITDA increase of €1.4M/year.


Conducting of a preliminary Business Review to align objectives, define structure (organization, roles and responsibilities, master plan), processes, systems and governance model. Definition of the implementation plan. Compilation of the service catalogue. Choice of Information System Capacity Management (ClickSoftware) and implementation of the operating model based on pilot and roll-outs.


Results upon conclusion of the programme:

  • Compilation of the services/products catalogue
  • Reduction in the Project Lead Time
  • Reduction in the Order-to-cash cycle time
  • 14% increase in productivity
  • 14%

    increase in productivity