December 2019 - Voltarion

To be part of Voltarion proved to be a world of opportunity and diversity

Nuno Falé, Implementation Manager at #Voltarion, believes that “to be part of Voltarion is a world of opportunity and diversity ahead.“

According to Nuno, Voltarion has been able to provide him with unique and extremely enriching challenges and experiences, by doing what he likes the most: implementing change and getting things done.

#YourProfitabilityPartner

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Do you want to increase your sales Win Rate?

With Voltarion’s Complex Sales handling approach, selling organizations will be able to view the entire business through one structured lens, push back resource-intensive deals with little chance of succeeding and to improve the chances of closing big deals. 📈🔝

Find out more about our strategy here.

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Passengers with Reduce Mobility (PRM) – a Case Study

Do you want to find out more about how we improved the special assistance to Passengers of Reduced Mobility (PRM) at an airport operator? 🛫 Read the full article bellow to know the details of another successful strategy implemented.

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Passengers with Reduced Mobility (PMR)

Context

Our client is an airport operator who, within his responsibilities, provides assistance to passengers with reduced mobility (PRM). The PRM service is EC regulated and monitored by the country civil aviation authority.

Service is provided by a subcontractor and was not reaching the regulated performance. Low performance at this service was also affecting the airport global performance considering the caused delays either for departures or arrivals.

Approach

Main findings:

No common ground between Stakeholders regarding service model, rules and responsibilities

Poor Management System and metrics

Middle management not capacitated to coordinate and supervise the operations

Main definitions:

Stakeholders alignment
Service model definition with all stakeholders
Operational rules and responsibilities
Master plan, rosters and resources flexibility
KPI’s and SLA’s

Main implementations:

New service model
Management system, root cause analyses and operational meetings
Flexibility plan |Recourses development
Supervision skill and routines

Main actions:

Ensure results maintenance by supporting the middle management with the daily operation
Follow daily operation and management system, including reports to top management

Results

-68%
Accepted Delays
+20%
Service Level (SLA%) - Departure
+11%
Service Level (SLA%) - Arrival
+23%
Overall Efectiveness
-2.9%
Failures (%) - Departure
-2.5%
Failures (%) - Arrival